Customer Service Rep
We have an immediate opening in our Customer Service Department. The ideal candidate will be a team player that exhibit a high degree of organizational and creative problem-solving skills with customer service and manufacturing industry experience.
Responsibilities:

Enter orders for key accounts
Provide support to key accounts
Provide sales representative support
Take customer service-related phone calls and return messages/emails to customers and sales reps promptly
Initiate call tags for returned merchandise and begin process for customer credit
Expedite special event requests
Coordinate art requests with our in-house art department
Interact with artists and production personnel to resolve any design, quality, and delivery issues

Requirements:

Intermediate computer skills
Good organizational skills with ability to effectively multi-task
Proven attention to detail
Good communication skills

We are looking for candidates who possess good computer, communication, inter-personal, and decision-making skills, along with excellent organizational skills.
You must be able to work in a fast paced environment and be a self-starter. You will work closely with customers, fellow employees and our independent sales representatives.
Experience with Microsoft Dynamics AX, or other order entry system a plus.

Spencer Reed Group is an EOE

Job Details

Customer Service Representative